FAQ About Our Brown Paper Ticket Ticket Policy 

If I buy a ticket through Brown Paper Tickets and can't come, may I cancel and reschedule or get a refund?

  • Yes, you have up to 3 hours before any performance to change or cancel your reservation by calling brown paper tickets at 800-838-3006. These arrangements must be made by Brown Paper Tickets and NOT the Jewel Box.

  • If you do not cancel or reschedule during this time frame, there is no refund.

If I don't show up for the night for which I have a ticket and don't cancel 3 hours before, will the Jewel Box honor my ticket for another show or refund the ticket price?

  • By purchasing through Brown Paper Tickets, you have a SECURED SEAT and we will not be able to sell that seat to another patron. If you do not show up for the show for which you purchased a ticket, we are not able to honor that ticket for another performance or refund your ticket price.

May I give my ticket to another person?

  • Yes. If you do, the person using your ticket must check in using your name as that is the name we have on the roster we receive from Brown Paper Tickets. If possible, the person using your ticket should bring the ticket receipt.

Should I bring my receipt from Brown Paper Tickets when I come to the show?

  • Yes, please bring proof of your ticket purchase. Be sure to check the show date on your ticket carefully.

What happens if I have documentation of the ticket purchase and my name is not on the list at the theater?

  • We will ask you to purchase a ticket for the evening and we will research the issue with Brown Paper Tickets. If they have made a mistake, we will refund your ticket price immediately.

What if the show is sold out and I can't get a ticket on Brown Paper Tickets?

  • Please come to the theater anyway. We will put your name on a wait list — first come, first served. We usually have a few no shows. Although there is no guarantee, it is likely we will be able to seat you. If you don't want to be on a wait list, tickets may be available for anther show date


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